WhatsApp Shop Bot
A rules-based WhatsApp bot that answers price and stock questions, takes orders into the store or POS, and replies to “parcel kahan hai?” with live courier tracking.
The challenge
Retail clients were answering the same “price?”, “stock hai?”, “parcel kahan hai?” messages all day. Replies were slow at night, orders were typed into the POS by hand, and tracking numbers were copied from courier portals one at a time.
What we built
- A WhatsApp gateway connected to the business’s existing number — no new number, no app switch for customers.
- Rules-based understanding of Roman Urdu and English: product lookups by name, price and stock replies with photos, quantity and size capture.
- Orders written directly into the store or OPS POS as real records, with COD confirmation and Khata updates.
- Automatic dispatch and delivery updates from Leopards, PostEx and TCS, and a hand-off so a human can take over any chat at any time.
The result
Order taking runs around the clock, and staff only step in for the conversations that need a person. Because it is rules-based rather than an AI chatbot, replies are predictable, fast and cheap to run.
More work
Hania Izzah — Fashion E-commerce Store
A complete women’s fashion store with variants, flash sales, loyalty points, photo reviews, returns portal and Leopards/PostEx booking — running on the client’s own hosting.
Live store with WhatsApp + COD checkoutAlhaya — Abaya & Modest Wear Store
A 200+ product abaya catalogue with SEO-optimised collection pages, WhatsApp ordering and stock synced from the shop’s OPS POS.
208 products, POS-synced stockOPS POS — Multi-tenant Point of Sale
Our own SaaS POS used daily in Pakistani shops: offline-first PWA, Khata, FBR invoicing, Urdu receipts, courier booking, WhatsApp bot and an Android kiosk with customer display.
Runs offline, syncs automatically